PRIVACY POLICY

Last Updated: August 24, 2026

At Lumora Skin, your privacy is important to us. This Privacy Policy explains how Lumora Skin (“Lumora Skin,” “we,” “us,” or “our”) collects, uses, protects, and shares your information when you visit our website, purchase our products, join our email list, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Information you provide when contacting us

  • Information you provide when subscribing to the Lúmora Skin email list

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, referring website, and information collected through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Process, fulfill, and deliver your orders

  • Process returns and refunds

  • Provide customer support

  • Send order confirmations and shipping updates

  • Communicate with you regarding your purchases

  • Improve our website, products, and customer experience

  • Maintain the security of our website

  • Detect and prevent fraudulent transactions

  • Send marketing and promotional communications when permitted

  • Comply with applicable legal and regulatory requirements

PAYMENT INFORMATION

When you purchase a product from Lumora Skin, payment information is processed through the payment processors and commerce services used by our website.

Lumora Skin does not directly store your complete credit or debit card information.

EMAIL & MARKETING COMMUNICATIONS

If you choose to join the Lumora Skin email list, we may send you emails about new product launches, special offers, promotions, skincare information, and other brand updates.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our marketing emails.

You may still receive non-promotional communications related to purchases you make, such as order confirmations, shipping notifications, or customer-service messages.

COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors interact with our website, measure website performance, and support marketing activities.

You may be able to control or disable certain cookies through your browser settings or through cookie-management options available on our website.

Disabling certain cookies may affect how some parts of our website function.

HOW WE SHARE YOUR INFORMATION

We may share information with trusted service providers that help us operate Lumora Skin, including companies that provide:

  • Website hosting and e-commerce services

  • Payment processing

  • Shipping and order fulfillment

  • Email and marketing services

  • Website analytics

  • Fraud prevention and security

  • Customer support

These providers may receive information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect the rights, property, safety, or security of Lumora Skin, our customers, or others.

Lumora Skin does not sell your personal information for money.

DATA SECURITY

We take reasonable administrative and technical measures designed to protect the personal information we handle.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include requesting access to, correction of, or deletion of certain personal information we maintain about you.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

CHILDREN’S PRIVACY

Lumora Skin’s website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites or use services provided by third parties.

Lúmora Skin is not responsible for the privacy practices, content, or security of third-party websites and services. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, or applicable legal requirements.

When this Privacy Policy is updated, we will revise the “Last Updated” date at the top of this page.

CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Lumora Skin
Email: hello@lumoraskinbrand.com

© 2026 Lumora Skin. All Rights Reserved.