TERMS & CONDITIONS

TERMS & CONDITIONS

Last Updated: August 24, 2026

Welcome to Lumora Skin. These Terms & Conditions (“Terms”) govern your use of our website and your purchase and use of Lumora Skin products.

By accessing our website or purchasing a product from us, you agree to these Terms, our Privacy Policy, Shipping & Returns Policy, and any other policies displayed on our website.

Please read these Terms carefully before making a purchase.

1. ABOUT LUMORA SKIN

Throughout these Terms, “Lumora Skin,” “we,” “us,” and “our” refer to Lumora Skin and the business entity operating the Lumora Skin brand.

We reserve the right to update our website, products, prices, policies, and these Terms when reasonably necessary.

2. COSMETIC USE & IMPORTANT SKINCARE DISCLAIMER

Unless expressly stated otherwise, Lumora Skin products are cosmetic products intended for external use only.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided through our website, product descriptions, packaging, social media, advertisements, emails, or customer communications is for general cosmetic and informational purposes and should not be considered medical advice.

If you have a medical condition, known allergy, sensitive skin, are undergoing dermatological treatment, are pregnant or nursing and have concerns regarding an ingredient, or otherwise have questions about whether a product is appropriate for you, consult an appropriately qualified healthcare professional.

3. ALLERGIES, SENSITIVITIES & ADVERSE REACTIONS

Everyone’s skin is different. Cosmetic products may cause irritation, sensitivity, allergic reactions, or other adverse reactions in some individuals.

Always review the complete ingredient list before using a product, particularly if you have known allergies or sensitivities.

Where appropriate, consider performing a patch test before broader use.

Stop using a product if you experience irritation, burning, swelling, persistent redness, discomfort, or another adverse reaction. Seek appropriate medical attention when necessary.

Lumora Skin cannot guarantee that a product will be suitable for every individual’s skin.

4. CUSTOMER RESPONSIBILITY

Customers are responsible for following all directions, precautions, storage instructions, and warnings provided with Lumora Skin products.

Products should only be used for their intended purpose.

To the fullest extent permitted by law, Lumora Skin is not responsible for harm caused solely by misuse or improper handling of a product, including:

  • Failure to follow product directions or warnings

  • Use for an unintended purpose

  • Ingestion of a product intended for external use

  • Continued use after an adverse reaction develops

  • Improper storage or handling

  • Use of an expired, altered, contaminated, or tampered-with product

  • Modification of a product after purchase

Nothing in these Terms limits responsibility that cannot legally be excluded or limited.

5. INDIVIDUAL RESULTS

Skincare results vary between individuals.

Statements concerning the appearance of brighter, smoother, hydrated, glowing, or more youthful-looking skin describe intended cosmetic benefits and do not guarantee a particular result for every customer.

Testimonials, reviews, photographs, before-and-after content, and other customer experiences represent individual experiences only.

Individual results may vary.

6. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, ingredient information, sizes, prices, and other information on our website are accurate.

However, product appearance and packaging may occasionally vary, and colors displayed on a screen may differ from the physical product.

Customers should review the labeling, ingredient list, directions, and warnings provided with the physical product before use.

If you have questions about a product or notice a material discrepancy, please contact us before using it.

7. ORDERS & PAYMENT

All orders are subject to acceptance, payment authorization, and product availability.

We may refuse, limit, or cancel an order when reasonably necessary, including because of:

  • Product availability

  • Pricing or listing errors

  • Payment problems

  • Suspected fraud

  • Unauthorized resale

  • Technical errors

If we cancel an order after collecting payment, we will provide any refund required to the original payment method.

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges will be shown during checkout when required.

8. SHIPPING

Customers are responsible for providing a complete and accurate shipping address.

Delivery dates are estimates unless expressly stated otherwise.

To the extent permitted by law, Lumora Skin is not responsible for delays caused solely by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, transportation disruptions, or incorrect information provided by the customer.

Please review our Shipping & Returns Policy for additional information.

9. RETURNS, REFUNDS & DAMAGED ORDERS

Returns, refunds, replacements, exchanges, lost shipments, and damaged products are governed by our Shipping & Returns Policy.

If your order arrives damaged, defective, incorrect, or appears to have been tampered with, do not use the product. Contact Lumora Skin promptly so we can review the issue.

Nothing in our policies limits consumer rights that cannot legally be waived.

10. INTELLECTUAL PROPERTY

The Lumora Skin name, logo, branding, product photography, graphics, designs, written content, original images, website materials, and other protectable brand assets are owned by or licensed to Lumora Skin.

They may not be copied, reproduced, modified, distributed, sold, commercially exploited, or used without appropriate authorization.

11. REVIEWS & USER CONTENT

If you voluntarily submit a review, photograph, testimonial, comment, or other content to Lumora Skin, you represent that you have the right to provide that content.

You may not submit fraudulent, unlawful, defamatory, infringing, or otherwise prohibited content.

We may moderate or remove content where permitted by law.

12. THIRD-PARTY SERVICES

Our website may use third-party services for functions such as payment processing, shipping, analytics, website hosting, and marketing.

Those services may be governed by their own terms and privacy policies.

To the extent permitted by law, Lumora Skin is not responsible for acts, omissions, outages, or services of independent third parties outside our reasonable control.

13. WEBSITE USE

You may not use our website to:

  • Violate applicable law

  • Commit or facilitate fraud

  • Interfere with website security

  • Introduce viruses or malicious software

  • Impersonate another person

  • Infringe intellectual-property rights

  • Attempt unauthorized access to our systems

  • Commercially exploit our content without authorization

We may restrict access to our website when reasonably necessary to protect Lumora Skin, our customers, or our services.

14. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY US OR WARRANTIES THAT CANNOT LEGALLY BE EXCLUDED.

We do not guarantee that our website will always operate without interruption, delay, or error.

Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUMORA SKIN AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE USE OF OUR WEBSITE, SERVICES, OR PRODUCTS WHERE SUCH DAMAGES MAY LAWFULLY BE EXCLUDED.

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMORA SKIN’S AGGREGATE LIABILITY ARISING FROM A CLAIM RELATED TO A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT PAID TO LUMORA SKIN FOR THE PRODUCT GIVING RISE TO THAT CLAIM.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lumora Skin and its owners, officers, employees, and agents from third-party claims, damages, liabilities, and reasonable expenses resulting from your unlawful misuse of our website, material violation of these Terms, or infringement of another person’s rights.

This provision does not require you to indemnify Lumora Skin for conduct for which Lumora Skin is legally responsible.

17. PRIVACY

Your privacy is important to us.

Please review our Privacy Policy for information about how personal information is collected, used, disclosed, and protected.

18. SEVERABILITY

If any portion of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

19. GOVERNING LAW

To the extent permitted by applicable law, these Terms are governed by the laws of the state in which the business entity operating Lumora Skin is organized, without regard to conflict-of-law principles.

Any consumer rights that cannot legally be waived remain unaffected.

20. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our products, website, policies, business practices, or applicable legal requirements.

The “Last Updated” date at the top of this page will show when these Terms were most recently revised.

21. CONTACT US

If you have questions regarding these Terms & Conditions, please contact:

Lumora Skin

Email: hello@lumoraskinbrand.com

© 2026 Lumora Skin. All Rights Reserved.