SHIPPING & RETURNS POLICY

Last Updated: August 24, 2026

Thank you for shopping with Lumora Skin. We want every order to arrive safely and every customer to feel confident shopping with us.

Please review our Shipping & Returns Policy before placing your order.

SHIPPING

ORDER PROCESSING

Orders are typically processed within 2–3 business days after payment has been successfully completed.

Business days are Monday through Friday and exclude federal holidays.

During product launches, promotions, holidays, or periods of high order volume, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed at checkout before your purchase is completed.

Any free-shipping promotions will be subject to the terms displayed at the time of the promotion.

DELIVERY TIMES

Estimated delivery times provided at checkout or by the shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside Lumora Skin’s reasonable control, including weather, carrier delays, holidays, transportation disruptions, and other unexpected events.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your information carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to assist you if your order has not yet shipped, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Lumora Skin is not responsible for delivery problems caused solely by incorrect or incomplete shipping information supplied by the customer, except as otherwise required by law.

LOST OR MISSING PACKAGES

If your tracking information shows that your package is still in transit beyond the expected delivery period, please contact us so we can help you determine the appropriate next step.

If tracking shows a package as delivered but you cannot locate it, please:

  • Check around the delivery location.

  • Check with members of your household or neighbors.

  • Allow a reasonable amount of time in case the carrier marked the package delivered before completing delivery.

  • Contact the shipping carrier when appropriate.

You may also contact Lumora Skin at hello@lumoraskinbrand.com, and we will review the circumstances and assist where reasonably possible.

Claims involving lost packages are evaluated individually and may require confirmation or investigation with the shipping carrier.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We carefully prepare orders for shipment, but if your product arrives damaged, defective, leaking, opened, tampered with, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Your name

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging and shipping box when applicable

Please do not use a product that arrives damaged, opened, leaking, or appears to have been tampered with.

After reviewing the issue, we may provide an appropriate resolution, such as a replacement or refund, depending on the circumstances and applicable law.

RETURNS

Because Lumora Skin sells cosmetic and skincare products, we take product hygiene and safety seriously.

UNOPENED & UNUSED PRODUCTS

We accept eligible returns of unopened, unused, and undamaged products within 30 days of delivery.

To qualify for a return:

  • The product must be unused.

  • The product must remain unopened with any applicable safety seal intact.

  • The product must be in its original packaging.

  • The product must be in resalable condition.

  • Proof of purchase or an order number must be provided.

Please contact us before sending a return. Returns sent without authorization may experience delays in processing.

OPENED OR USED PRODUCTS

For health, hygiene, and product-safety reasons, opened or used skincare and cosmetic products generally cannot be returned or resold.

However, if a product is defective, damaged upon arrival, incorrect, or another right applies under applicable law, please contact us so we can review the situation.

SKIN SENSITIVITY & ALLERGIC REACTIONS

Every person’s skin is different, and individual reactions to cosmetic ingredients may vary.

Customers are responsible for reviewing the product’s ingredient list before use, particularly if they have known allergies or sensitivities.

Where appropriate, consider performing a patch test before broader use.

If irritation or an adverse reaction develops, discontinue use and seek appropriate medical advice when necessary.

A product being unsuitable for an individual’s skin does not automatically mean that the product is defective. Requests involving reported reactions will be reviewed individually, and nothing in this policy limits any rights or remedies available under applicable law.

RETURN SHIPPING

Unless the return results from an error by Lumora Skin or a product that arrived damaged, defective, or incorrect, customers are responsible for eligible return-shipping costs.

Original shipping charges are generally non-refundable except where required by law or when the return results from our error.

We recommend using a trackable shipping service for authorized returns.

Lumora Skin cannot guarantee receipt of a return package that cannot be tracked.

REFUNDS

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Shipping charges are not refundable unless otherwise stated in this policy or required by applicable law.

EXCHANGES

We do not currently offer traditional exchanges.

If you receive a damaged, defective, or incorrect product, please contact us so we can determine the appropriate resolution.

FINAL SALE ITEMS

Products specifically identified as Final Sale at the time of purchase are not eligible for voluntary returns unless the product arrives damaged, defective, incorrect, or applicable law provides otherwise.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has shipped, we may be unable to cancel it.

CONTACT US

For questions regarding shipping, returns, damaged products, or your order, please contact:

Lumora Skin

Email: hello@lumoraskinbrand.com

Please include your order number whenever contacting us about an existing purchase.

© 2026 Lumora Skin. All Rights Reserved.